When I’m a consumer, I want great customer service.
Whether online or in real life, I want products and services that meet my needs in the best, quickest, friendliest manner possible.
But I don’t want that from church.
Sure, I’d rather experience a church service with passionate worship, strong teaching and friendly people than one with passionless praise, shallow teaching and a sour attitude.
But church is not about great customer service.
A great church experience should be about relationships.