Why should I smile when I’m talking on the phone? Unless it’s a video chat, the listener can’t see me smile.
Because they can hear me smile.
Our emotions go from the outside in far more often than from the inside out. So smiling while doing something I otherwise dislike actually helps make it bearable, sometimes even enjoyable.
Besides, the gospel is good news. That’s worth a smile.
When you smile, they know it. And the good news starts feeling good to them, too.