In a strong, healthy Small Church, chronic complainers can cause a lot of stress on the pastor and other leaders. If the Small Church is weak and/or unhealthy, complainers can kill a pastor’s and church’s spirit, sometimes without intending to.
In Part 1 of this series, we saw some things we can do to move a situation with a chronic complainer from win-lose to win-win.
Now, in Part 2, we’ll acknowledge the harsh reality that not every situation with a chronic complainer may end well, no matter how prayerfully, wisely and positively we respond.
So, after we’ve done all there is to DO, are there certain things a pastor should definitely NOT DO? The following ideas start with easier situations and move to more severe ones.
1. Don’t Hide Anything
People in a Small Church want to know more about the church’s everyday business than people in big churches do. It may be one of the reasons they come to a Small Church. If they think vital information is being withheld, they get suspicious. And suspicious people become complainers.
You know the old saying that something is on a “need to know” basis? Today, we should assume that everyone needs to know everything – especially in a Small Church.
Overshare. It’s better that people know too much than not enough.
A transparent leader is a trusted leader. And a trusted leader hears fewer complaints.
2. Don’t Put Them In Charge Just to Shut Them Up
Having complaints – even valid ones – neither qualifies or disqualifies someone from leadership. Continue reading